Ozowin Privacy Policy

At Ozowin, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, use the Ozowin casino app, or register for an Ozowin casino login. By using our services, you agree to the practices described below.

Information We Collect

Here at Ozowin Casino, we collect information necessary to provide safe and compliant gaming services. When you complete an Ozowin casino login or create a new account, we gather identity, contact and financial details required for verification and regulatory compliance.

• We collect registration data, including your name, date of birth, email address and phone number.
• We record financial information such as payment method details when you deposit or withdraw funds.
• We track your gaming activity, including wagers, deposits, withdrawals and bonus usage.
• We store technical data such as IP address, device type and browser information whenever you use the Ozowin app.
• We may collect communication records from live chat, email or phone support interactions.

How We Use Your Information

Our Ozowin platform uses your data to operate our services efficiently, verify your identity, and comply with applicable gambling regulations. We at Ozowin Casino also use your information to personalize promotions, such as the Ozowin bonus and Ozowin no deposit bonus offers, based on your account activity and preferences.

• We use your data to process deposits and withdrawals securely.
• We verify your identity through OTP verification and device authentication before approving any withdrawal.
• We analyze your activity to detect fraud, money laundering or suspicious behavior.
• We send you relevant offers, including Ozowin casino bonus updates and reload promotions.
• We use your feedback to improve our customer support and platform performance.

Legal Basis and Compliance

At Ozowin, we process personal data under the framework of our Curacao Gaming Authority licence, alongside industry certifications such as BMM Compliance, GLI and iTech Labs. Our compliance obligations require us to retain certain records for verification and anti-fraud purposes, and we only process data where we have a legitimate legal basis to do so.

Sharing Your Information

We at Ozowin do not sell your personal data to third parties. However, our Ozowin Casino operations may require sharing limited information with trusted partners to deliver our services effectively.

• We share data with payment processors such as banks, eZeeWallet, and cryptocurrency networks to complete transactions.
• We may disclose information to regulatory authorities when legally required.
• We work with game providers, including SABA, JILI, Pragmatic Play and Habanero, who may receive limited gameplay data to operate their products correctly.
• We may share data with fraud prevention and anti-money laundering services.

Data Security

Our Ozowin security team implements industry-standard measures to protect your personal and financial information. We use encryption, secure servers and anti-fraud screening on every withdrawal request. We at Ozowin also apply device authentication protocols to prevent unauthorized account access, whether you log in via desktop, mobile browser, or the Ozowin casino app.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and within our Ozowin app to enhance your browsing experience. These tools help us remember your preferences, analyze site traffic and deliver more relevant content, including personalized Ozowin bonus offers. You can manage your cookie preferences through your browser settings at any time.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including regulatory, accounting and fraud-prevention requirements. Our Ozowin retention periods may vary depending on the type of data and applicable legal obligations. Once retention is no longer required, we securely delete or anonymize your information.

Your Rights

We at Ozowin Casino want you to feel confident about how your data is handled. Depending on your jurisdiction, you may have certain rights regarding your personal information.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal retention obligations.
• You may object to certain types of data processing, including marketing communications.
• You may withdraw consent for optional data uses at any time.

To exercise any of these rights, you can contact our support team directly, and we will respond as quickly as possible.

Responsible Gaming and Data Protection

Our Ozowin commitment to responsible gaming also extends to how we handle sensitive account information. We use your activity data to identify signs of problem gambling and may apply protective measures, including deposit limits or account restrictions, where appropriate.

International Data Transfers

Because we serve players across Australia, Vietnam, Thailand, Cambodia and other markets, your data may be transferred and processed in different jurisdictions. We at Ozowin ensure that any international transfer of data is conducted with appropriate safeguards in place.

Children's Privacy

Our services are intended solely for adults of legal gambling age. We do not knowingly collect personal information from minors, and we will delete any such data if discovered.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology or legal requirements. We encourage you to review this page regularly. Continued use of our Ozowin casino login or services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, our support team is available 24/7 via live chat, phone or email. You can reach us at service@ozowin.com, and we will do our best to respond within minutes.